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Product Warranty

General Information

Our designer watches and accessories are crafted with quality materials and components to offer precise, reliable performance. We proudly stand behind every JIKAN watch we sell.

 

2 Year Limited Warranty:

We warrants to the original consumer that his/her watch will be free from defects in materials and workmanship that prevent the watch from functioning properly under normal use, for a period of two (2) years after original purchase if purchased from an official JIKAN stockist including our official website that owns by our authorised distributor, WATCHES X LAB. 

 

Warranty Exclusions:

Our authorised distributor, WATCHES X LAB hold the rights for watches selling under arms and has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer/stockist. Basically, if the watch parts or mechanics don't work properly, and it's our fault, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through on your own.

 

This limited warranty does not cover:

• Cosmetic issues such as scratches, strap damage or normal wear and tear;

• Batteries;

• Any damage arising from accidents or misuse including glass damage, water penetration;

• Theft including lost of the entire watch or individual components, batteries, straps, bracelets, crystals, glass, gold- or ionic-plating or PVD finishing;

• Any alteration service or repair performed by any party other than a JIKAN Authorised Service Center.  

 

Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise if you purchased via another authorized seller/ stockist or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges. 

 

How do I replace my battery?

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewellery shops. Any watch repair shop or Jeweller should be able to assist you with the battery replacement. We don't suggest replacing the battery by own self, as it requires some special tools and you could damage the watch.

 

Conditions For Warranty Being Void:

This warranty is void if the timepiece was not purchased from an Authorised JIKAN Dealer, as evidenced by valid proof of purchase – a dated sales or gift receipt showing the name of the retailer and an identifying style number for the JIKAN watch.

 

Warranty & Legal Rights:

Any other warranty provided by the retailer is entirely their responsibility. No person or company is authorised to change the terms of this warranty. This warranty gives the consumer specific legal rights. He/she may also have other statutory rights which may vary from state to state and country to country. However, to the extent not prohibited by law, this limited warranty is exclusive and in lieu of all other warranties, oral, written, statutory, express or implied (including without limitation the warranties of merchantability and fitness for a particular purpose), all of which are expressly disclaimed.