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Return Policy

Product Return

Accept only return for damage/faulty items from manufacturing defect. 15 days allowance for the faulty item to send back from the date of receiving. You may contact care@watchesxlab.com for the return progress. Refund shall be made as “Store Credit" in your account after the items return to our warehouse.

The product(s) must be unused – in its original packaging with labels and protective stickers intact - and still in the same new condition as when the watch was received. Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.

Products purchased directly from our website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.

Kindly note that you may be subject for the shipping expenses in returning this package to us. Our authorised distributor - WATCHESXLAB does not take responsibility for any items lost during the return shipping.

For “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. 

At this point of time, we don’t offer the service of return due to change of mind or exchange after the order placed. Please place the order correctly before checkout. 

 

Receive a damaged item?

If you have received a damaged/ defected item, please reach out to our customer support team at care@watchesxlab.com and they will help resolve the issue. See more warranty information on our Product Warranty page.

 

Payment Refund

All items will be inspected on return. We do our best to accommodate return requests. See more information on our Refund Policy