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Shipping Policy

GENERAL QUESTIONS:

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 11 am PST will not be shipped out until the next business day. If you order after 11 am PST on a Friday, your order will likely be shipped out on the following Monday.

 

I need to change details on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

 

POLICIES:

Shipment Acknowledgement

JIKAN WATCHES is distributed by WATCHES X LAB in Malaysia. We can only send orders to street addresses in Malaysia. We do not deliver to P.O Box address at this point of time. 

At the time of delivery, you will be required to validate the receipt of the products by providing your signature to the delivery courier. By signing, you agree that you have inspected the packing of the parcel and have ensured that the seal is not damaged. Should the seal be broken, please check the contents of the parcel and you may refuse to sign for the parcel. If you are not at home to receive your purchased order, please log in to your account or the courier website to track the status of your shipment. 

NOTE: 

Should the order be unable to be delivered to you successfully after 2 attempts (or any stipulated number of attempts by the appointed logistics provider) or you do not pick up your order at a nearby location as stated by the courier, the order may be forfeited and we will not refund you any amount that you have spent on your order.

We deliver all orders using our standard packaging materials. We do not provide any special packaging at this moment. We are only able to deliver to one address per order. If you would like to deliver to multiple addresses, please place each order separately for each unique address.

 

Shipment Processing Time
All orders are processed within 20 working days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Express Delivery: 7 to 10 working days
Normal Delivery: 15 - 20 working days